FAQs

What products does CONOOKO offer?
CONOOKO creates wearable design through limited collections of graphic apparel and related products.

How long does it take to process an order?
Orders are typically processed within 2–5 business days before shipping.

How long does shipping take?
Estimated delivery times are:
United States: 3–7 business days after shipment
International: 7–21 business days after shipment

Shipping times are estimates and may vary depending on your location and carrier. Will I receive tracking information?
Yes. Once your order ships, you'll receive a confirmation email with tracking information.

What t-shirts do you use?
Our products are printed on carefully selected premium garments. Product details, materials, and sizing are listed on each product page.

How do your shirts fit?
Most CONOOKO t-shirts feature a modern unisex fit. We recommend reviewing the size guide before placing your order.

Can I change or cancel my order?
Orders may only be changed or canceled before they enter production. Once production begins, we are unable to modify or cancel an order.

Do you accept returns or exchanges?
Because each product is made to order, we do not accept returns or exchanges due to incorrect size, color selection, or change of mind.

What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery at hello@conooko.com. Include your order number and photos of the issue, and we'll work with you to resolve it.

Do you ship internationally?
Yes. International shipping is available to most destinations. Delivery times and customs requirements vary by country.

How should I care for my garment?
For the best results, wash garments inside out in cold water with similar colors. Tumble dry on low heat or hang dry. Do not iron directly over printed artwork.

How can I contact CONOOKO?
For questions about orders, products, or collaborations, contact us anytime at:

hello@conooko.com