Refund policy

Effective Date:  08/01/2026

At Conooko, each product is made to order. Because of this, we do not accept returns or exchanges for items ordered in the wrong size, color, or due to a change of mind.

Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery at: hello@conooko.com

Include your order number, a brief description of the issue, and photographs of the item. We'll review the request and, if approved, arrange for a replacement or refund at no additional cost.

Order Changes and Cancellations
Orders may only be changed or canceled before they enter production. Once production begins, we are unable to modify or cancel the order.

Refunds
Approved refunds will be issued to the original payment method. Please allow 5–10 business days after processing for your financial institution to post the refund.

Lost Packages
If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier first. If you still need assistance, reach out to us and we'll do our best to help resolve the issue.

Contact
If you have any questions regarding your order or this policy, please contact us at: hello@conooko.com